Last updated: 23 July 2026
Pharmacy Weight Loss Wells | GPhC Registration No. 9012511 | Last Updated: July 2026
Pharmacy Weight Loss Wells is a GPhC registered online pharmacy weight loss clinic based in Wells, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.
We are the data controller for all personal information collected through our services. As a regulated pharmacy, we operate under strict professional and legal obligations regarding patient confidentiality and data protection. Our GPhC registration number is 9012511.
To provide safe and effective weight loss treatment, we collect the following categories of information:
Personal details: Full name, date of birth, address, email address, and phone number.
Health and medical information: Medical history, current medications, weight, BMI, and any other clinical details required to assess your suitability for treatment. This is classified as special category data and is handled with the highest level of care.
Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.
We use your personal data for the following purposes:
Clinical care: To assess your consultation, review your suitability for weight loss medication, and enable our pharmacist to safely approve and dispense your treatment.
Order fulfilment: To process and dispatch your prescription medication. Once your order is approved by our pharmacist, delivery is made within 1 working day.
Communication: To contact you regarding your order, treatment updates, or any follow-up required for your care.
Legal compliance: To meet our obligations as a GPhC registered pharmacy, including maintaining accurate dispensing records as required by pharmacy law.
Our lawful bases for processing are: performance of a contract, legal obligation, and for health data, the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR.
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
Essential cookies: Necessary for the website to function correctly, including session management and security features. These cannot be disabled.
Analytics cookies: Used to understand how visitors interact with our website so we can improve its performance. These are only placed with your consent.
You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference tool on the website.
We do not sell or rent your personal data. We may share your information only in the following circumstances:
Delivery partners: We share your name and delivery address with our courier service solely to fulfil your order.
Payment processors: Secure payment processing is handled by a third-party provider who is contractually bound to protect your data.
Healthcare professionals: In exceptional clinical circumstances, we may need to share relevant health information with your GP or another healthcare professional in your interest.
Legal requirements: We may disclose information if required to do so by law or a regulatory authority, including the GPhC or MHRA.
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Financial records are kept for six years in compliance with HMRC requirements. After these periods, data is securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted using SSL encryption, and access to patient records is strictly controlled.
If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk
You also have the right to raise concerns with the relevant supervisory authority responsible for data protection in the UK if you feel your data has not been handled appropriately.